Posted On: 16th Sep, 2026
Job Description:
Job Purpose:
1.Provide outstanding service to our customers/prospects or leads over the phone, handle their queries, concerns and feedback with empathy and professionalism
2.Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Analysis of complaints & sharing the reports
3.Follow our business code of conduct and always act with integrity and due diligence
Responsibilities:
- Domestic & Commercial leads call need to be done, explain the required details to them & assign it to the sales team or Franchisee & update the status in CRM .
- Orders follow up from Customers & Franchisees including payments & co-ordination for dispatches with Plants, Finance and Sales.
- Pricing communication to customers/Franchisees.& cross verifying the same before sharing.
- Daily/weekly/monthly reports need to be submitted on-time.
- Raising of Debit/Credit note to customers/Franchisees.
- Attending the complaints & providing necessary solutions(Complaint management).
- Helping in getting the audit documents & during system automation processes.
- Sales related enquiries/Queries needs to address with the concern & close it in timeline.
- Data management.
- Account reconciliation, Cylinder & Balance confirmations .
- Cylinder issue & recovery and control of payment track.
- Refund processing & closing of Customers & franchisees accounts(Full & Final settlement).
- Issue of delivery instructions to Plant for daily supplies on-time.
- Attending customer’s calls, Order Processing & Payment follow ups.
- Bank Guarantee renewal follow up
- Processing of New Agreements(CLM) & custodian of important documents.
- SAP workings – all related activities in SAP regarding day to day work.
- TDS/TCS Calculations.
- 4.Daily/weekly/monthly reports need to be submitted on-time.
- 5.Raising of Debit/Credit note to customers/Franchisees.
- 6.Attending the complaints & providing necessary solutions(Complaint management).
- 7.Helping in getting the audit documents & during system automation processes.
- 8.Sales related enquiries/Queries needs to address with the concern & close it in timeline.
- 9.Data management.
- 10.Account reconciliation, Cylinder & Balance confirmations .
- 11.Cylinder issue & recovery and control of payment track.
- 12.Refund processing & closing of Customers & franchisees accounts(Full & Final settlement).
- 13.Issue of delivery instructions to Plant for daily supplies on-time.
- 14.Attending customer’s calls, Order Processing & Payment follow ups.
- 15.Bank Guarantee renewal follow up
- 16.Processing of New Agreements(CLM) & custodian of important documents.
- 17.SAP workings – all related activities in SAP regarding day to day work.
- 18.TDS/TCS Calculations.
Skills:
- Excellent communication skills, Basic IT skills with the ability to learn new systems and utilize Microsoft Office, Basic Knowledge in SAP.
Working Hours/Timing:
9.30 - 18.30 / 5 days a week
Interested candidates can send their resume on managementor@headhunt.co.in
Call now on 079 49182365
